Technical Writer

Document Design

Resume

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FREELANCE TECHNICAL AUTHOR / TECHNICAL WRITER

PROFESSIONAL RECORD

Since June 2009: Freelance technical writer

  • Technical authoring (owner's manual, repair and maintenance manual)
  • Website design

March 2003 – February 2007: Consultant, technical author in a company specialized in data processing and editing of automobiles and trucks service manuals (Nissan Europe - Technocentre Renault Guyancourt 78280, service repair engineering)

  • Study of preliminary draft
  • Constitution of technical information database for technical authors
  • Coordination and project management
  • Technical authors’ team management
  • Costs estimates
  • Technical support to the customers
  • Communication with Nissan technical centres and manufacturers’ plants
  • Technical support for improvement of special service tools
  • Service manuals authoring for new models in English (mechanical, electronic, diagnoses sections)
  • Update of all service manuals’ sections
  • Study of design drawing
  • Seek and distribution of technical information
  • Design of learning materials for trainers

December 2001- February 2003: Automotive expert in Bureau d’Études Techniques Automobiles - Noisy le roi 78590

  • Collision damage assessment
  • Negotiation of repair cost with dealers
  • Study of agreement and coverage clauses depending on insurance companies
  • Collision origin and cause determination
  • Fraud investigation
  • Repair decision, coverage authorization
  • Estimate writing for collision repair

September 2001- October 2001: Customer adviser, after-sales department in the group SIA PARISNORD Aulnay sous bois 93600.

  • Management of the after-sales services
  • Reorganization of the after-sales service, helping to reduce the immobilization of vehicles
  • Propositions and implementation of process improving the follow up of customers’ vehicles reparations.

December 1999 - September 2001: Customer adviser, after-sales department in the group Bernier Automobiles, site of Les Ulis 91940, and Nanterre 92000.

  • Determination of clients’ needs (listening, marketing data survey)
  • Promotion of dealer’s services
  • Technical advises for reparations and maintenances costs control
  • Follow up customers’ needs
  • Management of complex repairs from the first estimation up to the definitive payment
  • Management of the quick service
  • Implementation of a new service for privileged customers
  • Respect of commitments
  • Management of the conflicts and the disputes between customers and dealer
  • Increase of turnover and improvement of customers’ satisfactions
  • Improvement of the ISO 9002 quality

TRAINING

1999: Management of a technical project in a CITROEN dealer Saran 45770
Objective: preservation of the free vehicle pre-inspections service (before the legal inspections)

  • Survey of commercial data issued by a marketing agency
  • Creation of a database to follow up mechanical works and different customers’ needs
  • Organizations of internal meetings
  • Negotiations and contract establishment with suppliers
  • Analysis of the financial results of the after sale service

1999: Management of a communication project in a CITROEN dealer Saran 45770

  • Prospects targeting
  • Determination of customers’ needs
  • Promotions of dealer’s services
  • Information to the customers
  • Study of the profitability

1998: Training in different departments of a Mazda dealer Ingré 45140 during 2 months

  • Diagnosis and pre-inspections
  • Complex repairs

EDUCATION AND QUALIFICATION

June 1999: Bachelor’s degrees in automotive engineering technology (French BTS MAVA – St Jean de la Ruelle 45140), Second-Class Honours.

Specialization:
  • Comprehension of the latest automotive technology
  • Complex and reliable diagnostics
  • Marketing, communication related to the industry of automobiles
  • Team and workshop schedule management. Account management. Study of employees’ rights

1995-1997: Two years university degree in mathematics and physical sciences (French DEUG cursus1) University of Orléans 45100 Orléans.

June 1995: A-Level in mathematics and physical sciences, (French Bac S).

IT SKILLS

  • Operating system: Windows (NT, 98, XP), Linux (UBUNTU), MAC OS
  • Markup language: HTML 4
  • Software:
    • MS office Package: Microsoft Word, Excel, PowerPoint, and Visio.
    • DTP: Adobe Framemaker 7.0 (desktop publishing and word processing program), Adobe Indesign.
    • Graphic: Adobe Acrobat Pro (PDF editing program), Adobe Illustrator CS3 (vector-based drawing program), Adobe Photoshop CS3 (graphics editing program)
    • Video editing: Adobe Premiere Pro CS3( real-time, timeline based video editing program)
    • Web design: Joomla! 1.5.7 (Content Management System)
    • Design and engineering: NISSAN 3D CAD, Synchronie (data recording and processing), NISSAN ANEMS (Nissan engineering network), NISSAN FRS (flat rate schedule).
    • Others: Expert (damage report writing software)

Good skill in assimilating new software applications quickly. Knowledge of 300 software (freeware and open source).

FOREIGN LANGUAGES

  • Fluent in English. Stay of one year in the USA (school year 1985-86)
  • Working knowledge of English. Technical authoring in English language since March 2003. Communication with Nissan and Renault technical centres and manufactures’ plants.
  • Bilingual in French and Persian.

PROFILE

Autonomous. Sense of the organization and the responsibilities. Multi-skilled and open to acquire other knowledge. Easily adaptable to new environments. Have a good team spirit. Accept business trips and expatriation.

OTHERS

  • Support member of the ATESMA, Association of senior technicians for automotive maintenance.
  • Repairs of automobiles since 1989
  • Amateur photographer
  • Driving license (automobile + motorcycle).